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returns, refunds and how to complain
If you are not happy with what you have bought from Avant Garde's website, you are entitled to a ten day cooling off period, during which time you may return* or exchange items. Please contact us for an Authorised Returns number in order to return an item, following terms/instructions set out below.
A full refund will be made when the item(s) have been returned to Avant Garde unworn, in good condition and with original packaging.
On receipt of the returned item(s) at Avant Garde, purchases made by credit card will be refunded to credit card accounts, and purchases made by cheque will be refunded by cheque. Refunds will be made to the purchaser only.
We will bear the cost of return only when the goods are faulty or damaged, and when they are returned as in the instructions detailed. This includes returns in the instance of an exchange.**
By prior agreement, i.e if you are buying an item in advance as a present, it is possible to extend the return/exchange period. contact us Please contact us for a returns number in order to return an item.
In the unlikely event that a ring is not the right size, please read about ‘sizing alterations’ in the buying rings or buying bracelets and bangles pages.
Please note that refunds may take up to 10 days to be processed.
making a complaint
We hope that you are happy with your purchase, and the service you receive, but if you are not, please direct your complaint to us via the postal address, e-mail address, or telephone number found on our contact us page.
*Please note that these terms apply to purchases made via the website only. We do not give refunds for unwanted items bought in Truro, but we are more than happy to exchange them or issue a credit note.
**In most cases it will not be possible to make a refund on items which have been specially commissioned and vary from the pieces found on the website (ring, bangle and bracelet size variations are exempt from this). Please note that when purchasing online, to proceed past the checkout indicates that you have read the terms and conditions, and that having done so signifies compliance. Such contracts are subject to The Consumer Protection (Distance Selling) Regulations 2000. Your statutory rights remain.
All website content is protected by copywright law which prohibits use without prior permission of the owner.
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