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Returns, refunds and how to make a complaint

Please note that due to the closing down sale period (which is of an unspecified duration), returned items can only be refunded and not exchanged.

If you are not happy with what you have bought from Avant Garde's website, you are entitled to a ten day cooling off period, during which time you may return* items. Please contact us for an Authorised Returns number in order to return an item, following terms/instructions set out below.
A full refund will be made when the item(s) have been returned to Avant Garde unworn, in good condition and with original packaging.
On receipt of the returned item(s) at Avant Garde, purchases made by credit card will be refunded to credit card accounts, and purchases made by cheque will be refunded by cheque. Refunds will be made to the purchaser only. 
We will bear the cost of return only when the goods are faulty or damaged, and when they are returned as in the instructions detailed.**
Please contact us for a returns number in order to return an item.

In the event that a piece of jewellery that you have purchased does not fit, please return the item for a refund.

Refunds may take up to 10 days to be processed.

Making a complaint

We hope that you are happy with your purchase, and the service you receive, but if you are not, please direct your complaint to us via the postal address, e-mail address, or telephone number found on our contact us page.

Please note that when purchasing online, to proceed past the checkout indicates that you have read the terms and conditions, and that having done so signifies compliance. Such contracts are subject to The Consumer Protection (Distance Selling) Regulations 2000. Your statutory rights remain.

All website content is protected by copywright law which prohibits use without prior permission of the owner.